Trading Safety

Effective 4 November 2026 · Version 2026-11-04-own-account-payments-v1

Own-account payments only

No third-party payments are accepted. An individual customer must pay from a bank account held in their own registered full name. A business customer must pay from a bank account held in its registered enterprise name. Payments from another person, relative, agent or another business are not permitted, even if made on your behalf. Smartionix may keep an unmatched payment unverified while it investigates ownership and the appropriate return or resolution; payment reporting is not confirmation of receipt. Suspected fraud, identity misuse or unlawful transfers may be reported to the bank, police, cybercrime authorities or another competent authority. A policy breach does not itself establish criminal guilt. Where legally recoverable, Smartionix may seek recovery or an authorised deduction of documented, reasonable legal expenses actually incurred, capped at 30% of the affected order amount, only after written notice, supporting details and a reasonable opportunity to respond. This is not an automatic penalty or forfeiture; recovery remains subject to applicable law and any competent authority or court decision. Your statutory rights remain unaffected.

Payment instructions require a separate, unticked acknowledgement for each order. The recorded policy version, text, registered payer name/type and acceptance time are retained as evidence. Bank receipt and payer-name matching are checked by Smartionix; acceptance alone is not bank verification.

Smartionix Trade Assurance and buyer protection

For new orders placed under this policy, buyers may raise an on-platform dispute within 21 days of placing the order. Keep payment references, order chat, invoices and delivery or service-completion evidence. A dispute raised in time remains under review after this window ends and blocks seller settlement until resolved.

Seller settlement is held until 30 days after the order is placed. Day 30 is the earliest settlement eligibility date, not an automatic payment or guaranteed bank-credit date. Release also requires verified receipt of payment, completed delivery or service, the buyer’s delivery and inspection confirmations and release authorisation, and no unresolved dispute or applicable legal hold. An authorised Smartionix administrator may approve and record an exceptional early settlement after all payment, delivery, inspection and buyer release checks pass, with the reason and actual bank transfer reference recorded. This exception does not shorten the buyer’s original 21-day dispute window or remove statutory remedies. An early-paid dispute may require recovery or a separate refund review because funds have already been sent. Existing orders retain their recorded terms.

Smartionix’s authority to decide platform disputes

Buyer and seller authorise Smartionix to examine the order, payment records, messages and evidence; seek clarification; and make a reasoned decision on the platform dispute under these Marketplace Terms. Smartionix may maintain a settlement hold and decide whether an amount should be released or referred for refund or further review, subject to applicable law and authorised payment arrangements. Both parties will be given a reasonable opportunity to provide evidence and will be informed of the decision and reasons. A review may be requested through info@smartionix.com.

Legal counsel and jurisdiction

Smartionix may engage independent legal counsel when necessary to assess a dispute or protect lawful interests. Any legal charges payable by a customer require a separately disclosed and agreed basis or a lawful order; this clause does not automatically impose legal costs. Subject to mandatory law, proceedings concerning these terms are subject to the jurisdiction of the competent courts at Jammu, Jammu and Kashmir.

The 21-day platform window, Smartionix’s platform decision and the Jammu jurisdiction clause do not exclude statutory consumer remedies, a competent consumer commission, regulatory complaints, or any right that cannot lawfully be excluded. Trade Assurance is a contractual platform process, not insurance, a bank guarantee, or a representation of regulatory authorisation.

• Check the exact item, brand, model, quantity, condition and delivery terms before accepting.
• Keep the conversation in order chat. Order chat is text-only. File sharing, attachments, links, web addresses and email addresses are not allowed in chat messages. Smartionix staff messages are marked Smartionix.
• Never share an OTP, account password or remote-control access.
• Never treat a screenshot, UTR or Payment Made click as receipt. A bank statement must show the cleared full credit.
• Use the short order number as transaction remarks. Do not pay a new account sent through chat without independent verification.
• Do not release payment before receiving and checking the goods/service.
• Raise a dispute when something is wrong; a dispute blocks settlement.
• Keep invoices, delivery evidence and payment references. Chat does not accept files or attachments.
• Contact info@smartionix.com if you suspect impersonation or a fraudulent transfer request.